Returns & Refunds
We want you to be comfortable ordering from Ghita Shop. Because many items may be produced specifically for an order, return eligibility can vary by product and fulfillment partner.
Before requesting a return
Please check the product details, size information and order information carefully before purchasing.
Damaged or incorrect items
If your order arrives damaged, defective or different from what you ordered, contact us as soon as possible with your order details and clear photos of the issue so we can review it and help with the next step.
Change-of-mind returns
Some made-to-order or personalized items may not be eligible for a change-of-mind return. Please check the applicable product or order information before requesting one.
Refunds
If a refund is approved, the refund method and timing will depend on the original payment method and the applicable order or fulfillment policy.
For any return or refund request, please use our Contact page and include your order number.